Metso Outotec strengthens customer support and global network with new service center in Australia

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Metso Outotec sercives

Metso Outotec is investing in the development of its service capabilities in Australia with a new service center in the Pilbara region. The planned Pilbara service center underlines Metso Outotec’s commitment to deliver high-level services to its mining and aggregates customers, with the facility delivering enhanced productivity and shorter lead time in the region.

The construction work will begin as soon as the acquisition of the land and planning of the facility, currently subject to customary authority approvals and conditions, has been completed. Construction is planned to be completed by the end of 2022.

The location of the center will provide the agile delivery of equipment repairs, act as a base for field services, and hold inventory for customer-critical wear and spare parts. The Pilbara service center is expected to employ around 40 skilled personnel from the local communities, including service engineers and experts. The service center will handle equipment including crushers, mills, screens and car dumper repairs, as well as a customer training facility.

“The new facility location has been chosen to provide enhanced local support to our customers in the Pilbara region and represents our long-term commitment in Australia. Our customers will now have even better access to services, repairs, parts, and technical expertise to maximize their operations’ performance”, says Stuart Sneyd, President for Metso Outotec in Asia Pacific.

Martin Karlsson, Senior Vice President, Professional Services, adds: “The facility complements our global network of service centers. We will provide our customers with strong operational support and leading process knowledge to deliver high performance and safety standards for an exceptional customer experience.” 

The center also supports its customers’ sustainability commitments by delivering environmentally-efficient technologies and services. Metso Outotec has high sustainability targets in its own operations and supply chain. It is committed to reducing CO2 emissions from its own operations by 50% by 2024 and targets net-zero emissions by 2030. 

Metso Outotec has an extensive footprint of over 3000 field services professionals and additional support resources close to customer operations. In Australia, the company employs approximately 900 people serving mining, metals, and aggregates customers.

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